|
Are you considering
replacing your heating and cooling equipment or getting
it serviced? Here are ten tips that you may
consider to select the dealer that is right for you:
Ten Time-Proven Tips For Selecting A Dealer
1.
Check
credentials. Before making your selection, call the
Better Business Bureau to make sure the dealer is
reputable. Also, find out if the dealer is a member of a
local or national association such as the Air
Conditioning Contractors Association of America.
2.
Make
sure the dealer is affiliated with a nationally known
manufacturer. Dealers should be taking advantage of
factory training offered by their manufacturer. As a
result, when they make recommendations, you can be more
assured that they've selected the right size system for
your home, and that they've been trained in installation
and service.
3.
Ask
for references. Former customers are an excellent source
of information. Also, ask to see installation photos. A
dealer that is proud of their work will be more than
happy to show it to you.
4.
Expect
an on-site evaluation of your home. A good dealer will
take a thorough look at your home, ask questions and
evaluate your overall comfort needs before making a
recommendation. Beware of a dealer that simply takes
information over the phone. A good dealer will also look
the part. While he's evaluating your home, you should be
evaluating him. Not only should he dress professionally,
but his truck and printed materials should look
professional as well.
5.
Check
local licenses. Depending on where you live, dealers may
have to comply with certain local or state regulations,
so ask to see proof of these licenses as well as
insurance forms for liability and workmen's
compensation.
6.
Don't
be afraid to ask questions. Ask for details about the
firm's experience and the expertise of its staff. This
is particularly important if you're also adding or
changing ductwork in this case, experience is
definitely a factor in getting the job done correctly.
7.
Get a
written proposal. To make a fair comparison, make sure
the proposals you receive are all based on the same
efficiency and equipment. You'll also want to evaluate
each dealer's personal business standards and policies.
For example, will he remove old equipment? Will he
relocate equipment if you want your new system installed
in a different location? What are his clean up and care
policies during installation? How will he handle
emergency repair? These are just a few of the additional
elements a good proposal will include.
8.
Inquire about equipment and labor warranties. Limited
warranties vary according to the manufacturer, so make
sure you fully understand what you're getting. Also,
don't forget to inquire about manufacturer's extended
warranties at the time of purchase and other warranties
provided by the dealer.
9.
Ask
about preventive maintenance service contracts. Many
dealers offer service contracts that call for periodic
maintenance of equipment, and if needed repairs. The fee
for such contracts is usually well worth it in terms of
obtaining optimum efficiency and performance for your
system.
10.
Finally insist on a written contract. Commit your
agreement to writing and have the dealer sign it. |